Healthcare

Wayfinding Solution for Hospitals

Leverage the unparalleled precision, reliability and connectivity of real-time location services (RTLS) to create a GPS-like, turn-by-turn guidance solution for healthcare facilities.

Transform Hospital Wayfinding with Bluetooth® Low Energy-Powered RTLS

Our real-time indoor wayfinding system delivers measurable operational and financial benefits:

  • Save Staff Time Stop redirecting lost patients. Real-time navigation enables everyone to reach their destination without requiring staff intervention.
  • Reduce Missed Appointments Direct patients from home to their appointment with precise indoor navigation. Fewer no-shows result in better resource utilization and increased revenue.
  • Boost Patient Satisfaction and Revenue Navigation frustration drives negative reviews. Intuitive wayfinding enhances the patient experience, leading to increased return visits and referrals.
  • Better Outcomes Through Reduced Stress Complex hospital layouts create anxiety that impacts health outcomes. Our system creates a calmer environment, especially for elderly patients and those with disabilities.
Hands holding a smartphone displaying an indoor hospital navigation map with turn-by-turn directions

Hospital Wayfinding Key Features

Our wayfinding solution is specifically focused on healthcare and the unique challenges and use cases
found along a patient’s or visitor’s journey getting to and from their appointments.

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Parking

The parking planner feature recommends the closest parking garage, lot or valet to an appointed location. MyCarSaver directs users back to their car when they are ready to leave the hospital.
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Effortless Map Management

Keep your facility maps accurate and up to date with our self-serve online CMS portal — no technical expertise required. Hospital admins can easily edit, publish and manage navigation updates in real time.
real time visibility

Location Sharing

“Meet Me” lets users share current (or future) locations with loved ones so they can meet at an appointment or pick-up spot.
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Location-Based Alerts

Generate alerts for pharmacy pickups, blood drives or café locations. Provide directions to staff areas and construction zones with important location information.
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Customization

Since all facilities are unique, so is every deployment of the wayfinding solution. Our feature customizations are nearly endless, and every application is designed using the hospital’s logo and brand colors.
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Analytics

Our analytics platform provides metrics and insights about how users are engaging with the solution and what routes and locations are being navigated to.

HID’s Enterprise Wayfinding System

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Precision Navigation

Precise positioning and real-time updates ensure users can navigate complex environments with confidence.

Multi-Channel Platform

Our solution is available for mobile, web and kiosk, ensuring that all patients and visitors can access Wayfinding.

Healthcare Focused

Our solution is offered exclusively to the healthcare market. Our expertise and focus are centered on the specific use cases and challenges that are unique to hospitals and healthcare environments.

Integration and Scalability

Our enterprise solution offers a standalone app or SDK for integration into existing systems and supports EMR and appointment reminder integrations to enhance user engagement and experience.

Bluetooth® Low Energy & Mobile Device Technology

Our Wayfinding Solution utilizes Bluetooth® Low Energy-enabled infrastructure located throughout a building or campus.

The solution also uses various sensors on the user’s device, like a compass, an accelerometer and a GPS for positioning from home to campus. This powers the precise, real-time positioning in our user-friendly, turn-by-turn map that guides users from their current location — whether that be their home, another facility or the parking garage — to their destination with ease.

HID has multiple Bluetooth® Low Energy-enabled infrastructure offerings which may power the Wayfinding Solution as well as our other healthcare RTLS offerings.  These devices come with a battery, AC or DC power. Depending on your specific needs for now and in the future, HID can develop an infrastructure plan with you to ensure maximum utilization of your infrastructure investment.  The solution is also compatible with most Bluetooth® Low Energy-enabled WiFi infrastructure.

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Statistically Speaking

40% of patients and visitors rely on staff for directions in hospitals and care environments.
$10M is the annual cost to a typical hospital due to missed or late appointments.
70% Less likely to return in the next 18 months when a patient has missed an appointment.

Why HID for Wayfinding?

HID's healthcare RTLS delivers scalable, secure and integrated real-time location solutions designed for complex healthcare environments. From asset visibility to staff safety and hand hygiene monitoring, HID supports healthcare organizations in improving operational performance, strengthening compliance and advancing patient safety.

Trusted at Scale

HID technology is used by approximately 80% of hospitals through its broader access and identity solutions. 

Healthcare Experts

Implementation and support teams bring deep experience working in healthcare environments. 

Purpose Built

Solutions are designed to align with clinical workflows, not disrupt them. 

Security Built In

Enterprise-grade security supports secure data transmission, role-based access and integration with existing hospital IT systems.

Recognized by Analysts

HID’s healthcare RTLS solutions meet the highest standards for safety, interoperability and innovation. Our team of RTLS experts are committed to delivering technology that healthcare providers can trust, through rigorous quality control and seamless system integrations. 

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Gartner

Named in Gartner research for excellence in real-time location services, highlighting our proven track record in healthcare asset and patient safety solutions.
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Gartner Peer Insights

Rated highly by customers for delivering real value in clinical workflows and security, backed by responsive service and dependable performance.

HID Healthcare RTLS Solutions

HID offers a wide range of healthcare RTLS solutions for clinical and facility use-cases.

Industry-Certified. Globally Recognized.

HID’s Healthcare RTLS solutions meet the highest standards for safety, interoperability, and innovation. Our memberships and certifications demonstrate our commitment to delivering technology that healthcare providers can trust, from rigorous quality control to seamless system integration.

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